Shipping and Returns Policy
Delivery:
We deliver throughout Europe. The products can be delivered to you with various delivery services. We work with PostNL, DPD, DHL and various transport partners to deliver your products to you neatly and on time.
Delivery times:
Netherlands: 3-4 working days
Other EU countries: 3-8 working days
Shipping costs:
BENELUX: € 150.00 Excl. VAT per pallet
Germany/France: € 300.00 Excl. VAT per pallet
Poland/Spain: € 350.00 Excl. VAT per pallet
Other EU countries: € 650.00 Excl. VAT per pallet
Please note:
If you provide an incorrect address as a result of which delivery cannot take place or you were not at home to receive the package, a second shipping attempt may be charged.
If you would like to know what it costs to send your products to a country other than the one indicated above, please send an email to info@o2beauti.com for a free quote.
Returns
You have the right to return your order up to 14 days after receipt. The product must be returned with all accessories supplied in the original condition and packaging in a suitable outer box. To make use of the right of return, you can contact us via info@o2beauti.com. Make sure that a packing slip or invoice is included with the return box, so that we know where the credit can be made. After processing the returned package and the products have been found to be in good condition, we will proceed to credit within 14 days.
Return conditions
a. The products must be returned properly packaged in a designated (outer) box.
b. The return package must be returned with sufficient postage (insufficient or unstamped return packages will not be accepted).
c. Please ensure that a packing slip or invoice is included with the box so that we can process this quickly for you.
d. Please note: The product must be returned undamaged, complete and in its original packaging.
Warranty
All our products come with a warranty period. If your product stops working properly within the warranty period, we kindly request that you return the defective product to us. We will ensure that it is repaired or that a new copy is sent to you. If the product you returned is no longer available, we will provide an equivalent product at O'2BEAUTI's (www.herbalheadspa.com) expense.
We deliver throughout Europe. The products can be delivered to you with various delivery services. We work with PostNL, DPD, DHL and various transport partners to deliver your products to you neatly and on time.
Delivery times:
Netherlands: 3-4 working days
Other EU countries: 3-8 working days
Shipping costs:
BENELUX: € 150.00 Excl. VAT per pallet
Germany/France: € 300.00 Excl. VAT per pallet
Poland/Spain: € 350.00 Excl. VAT per pallet
Other EU countries: € 650.00 Excl. VAT per pallet
Please note:
If you provide an incorrect address as a result of which delivery cannot take place or you were not at home to receive the package, a second shipping attempt may be charged.
If you would like to know what it costs to send your products to a country other than the one indicated above, please send an email to info@o2beauti.com for a free quote.
Returns
You have the right to return your order up to 14 days after receipt. The product must be returned with all accessories supplied in the original condition and packaging in a suitable outer box. To make use of the right of return, you can contact us via info@o2beauti.com. Make sure that a packing slip or invoice is included with the return box, so that we know where the credit can be made. After processing the returned package and the products have been found to be in good condition, we will proceed to credit within 14 days.
Return conditions
a. The products must be returned properly packaged in a designated (outer) box.
b. The return package must be returned with sufficient postage (insufficient or unstamped return packages will not be accepted).
c. Please ensure that a packing slip or invoice is included with the box so that we can process this quickly for you.
d. Please note: The product must be returned undamaged, complete and in its original packaging.
Warranty
All our products come with a warranty period. If your product stops working properly within the warranty period, we kindly request that you return the defective product to us. We will ensure that it is repaired or that a new copy is sent to you. If the product you returned is no longer available, we will provide an equivalent product at O'2BEAUTI's (www.herbalheadspa.com) expense.